Shipping & Returns
Updated October 14, 2026
Effective [EFFECTIVE DATE]. Last updated October 14, 2026.
The short version
- We ship to the 48 contiguous states and Washington, D.C., except Colorado, Kentucky, Minnesota, Nebraska, Ohio, Pennsylvania and Wisconsin for now (see section 1).
- Orders ship in 2–4 business days by USPS. Orders of 1–4 seed packets go by First-Class Mail in a flat kraft envelope, without tracking. Kits, The Complete Series and larger orders go by USPS Ground Advantage, with tracking. Most orders arrive 4–9 business days after you order.
- Shipping is $3.95, or free on orders of $25 or more and on any order that includes a Winter-Sow Kit, The Complete Series or a Seed Club membership.
- A First-Class envelope hasn’t arrived 10 business days after it ships? We’ll resend it once, free.
- Lost, damaged or wrong? Tell us and we’ll replace it or refund you. You don’t need to send anything back.
- Changed your mind? Return unopened items within 30 days for a refund.
1. Where we ship
We ship to street addresses and P.O. boxes in the 48 contiguous states and Washington, D.C.
States we can’t ship to yet. Colorado, Kentucky, Minnesota, Nebraska, Ohio, Pennsylvania and Wisconsin require a seed permit or license for packets like ours. We’ll open each of these states as soon as we have its permit. Our cart asks for your ship-to state before checkout and tells you if we can’t ship there yet.
We don’t ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, military APO/FPO/DPO addresses, or outside the United States. Seed rules differ outside the mainland, and our Missouri natives grow best in the Midwest and nearby states.
If an order comes in for an address we can’t ship to, we’ll email you and refund it in full within 2 business days.
2. When your order ships
- Seed packets, kits and sets ship within 2–4 business days after you order. Business days are Monday through Friday, except federal holidays.
- Seed Club mailings follow the schedule in the Seed Club Terms.
- Business packets, Pop-By Kits and wholesale orders follow their own terms: Business Packet Terms and Wholesale Terms.
- When a Ground Advantage parcel ships, we email you its tracking number. First-Class envelopes have no tracking number.
- Each holiday season we post a gift order-by date on our site. Orders placed by that date ship in time for typical holiday delivery, but delivery dates are up to the Postal Service.
3. What shipping costs
| Your order | Shipping |
|---|---|
| Includes a Winter-Sow Kit, The Complete Series or a Seed Club membership | Free |
| Merchandise subtotal of $25 or more | Free |
| Everything else (for example, single packets, Pick Any 4, or a Monarch Milkweed Trio on its own) | $3.95 flat |
The $25 subtotal is the total of your items before sales tax and before any promotion code. If your order includes a Seed Club membership, the other items ship right away and your club mailings follow the club schedule.
4. How we ship
| What’s in the order | How it ships | Tracking |
|---|---|---|
| 1–4 seed packets (single packets, Pick Any 4, or a Monarch Milkweed Trio), and every Seed Club mailing | USPS First-Class Mail, in a flat 6 × 9 in kraft envelope | No |
| A Winter-Sow Kit, The Complete Series, or 5 or more packets | USPS Ground Advantage, in the kit box or a rigid mailer | Yes, emailed when it ships |
First-Class envelopes and Ground Advantage parcels usually arrive 2–5 business days after they ship.
5. If your order is delayed
If something keeps us from shipping within the time we’ve promised, we’ll email you before that time is up with a new ship date, and you can cancel for a full refund instead of waiting. If the new date is more than 30 days late, or we can’t give you a date, we’ll cancel the order and refund you in full unless you tell us you’d rather wait. This follows the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435).
6. Address problems
Please check your shipping address at checkout. If you spot a mistake, email orders@prairiepostseed.com right away and we’ll fix it if the order hasn’t shipped.
If the Postal Service returns a parcel to us because the address was wrong or incomplete, we’ll email you. We can reship it once you confirm the address and pay the shipping again, or refund you for the items. If the mistake was ours, we reship free.
7. Lost orders
First-Class envelopes (no tracking). If your order hasn’t arrived 10 business days after it ships, email orders@prairiepostseed.com. We’ll tell you the date it shipped and resend it once, free, by USPS Ground Advantage with tracking. If the resent order doesn’t arrive either, we’ll refund you in full.
Ground Advantage parcels (with tracking). If your tracking hasn’t changed in 7 days, or it says “delivered” but you can’t find the parcel after 2 days (check with neighbors and your mail carrier first), email us within 30 days of the ship date. We’ll ask the Postal Service to search for it and, if it’s lost, send a replacement at no cost or refund you, whichever you prefer.
8. Damaged, missing or wrong items
If anything arrives damaged, is missing, or isn’t what you ordered, email orders@prairiepostseed.com within 14 days of delivery with your order number and a photo. We’ll send a replacement at no cost or refund the affected items, whichever you prefer. You don’t need to send anything back.
9. Returns for any other reason
Changed your mind? You can return unopened, unused items in their original condition within 30 days of delivery for a refund of the item price.
- Email orders@prairiepostseed.com with your order number and what you’d like to return. We’ll reply with the return address. (For small items, we may tell you to keep them and refund you anyway.)
- Send the items back by any method you choose. Return shipping is your cost unless the return is because of our mistake.
- We refund you within 5 business days after the return arrives.
What can’t be returned:
- Opened seed packets. We can’t resell opened seed. They’re still covered by our Grow Guarantee.
- Custom business packets and Pop-By Kits, which are made to order (see the Business Packet Terms).
- Wholesale orders, which follow the Wholesale Terms.
Kits and sets can be returned only if they’re complete and unopened.
10. Refunds
Refunds go back to the original payment method and include any sales tax you paid on the refunded items. We refund the original shipping charge when the return or problem is our mistake. Once we issue a refund, your bank usually posts it within 5–10 business days.
11. Gifts
If you received one of our products as a gift, we’ll gladly exchange unopened items for something of equal value and ship the exchange free. Refunds go to the person who paid. Gift recipients can use the Grow Guarantee directly.
12. Bought somewhere else?
- On Etsy: message us through Etsy. Etsy’s Purchase Protection program also applies to your order.
- At a market or plant sale: the same return rules apply. Email us or find us at our next sale.
- At a garden center or shop that carries us: returns go through that store, and the Grow Guarantee still comes from us.
13. Seed Club
Cancellations and refunds for the Seed Club are covered in the Seed Club Terms. In short: you can cancel any time, online. You can keep the mailings you’ve already paid for, or ask for a refund of $13.50 for each paid mailing that hasn’t shipped yet.
Seed Club mailings go by First-Class Mail in a flat kraft envelope, without tracking. If a mailing hasn’t arrived 10 business days after it ships, the free resend in section 7 applies.
14. Contact us
- Email orders@prairiepostseed.com or call [PHONE]. We answer within 2 business days.
- Prairie Post Seed Co. LLC · [MAILING ADDRESS] · Based in St. Charles County, Missouri